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[Others] Latte from Starbucks

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Post time: 17-12-2019 10:19:31
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Edited by visuarchie at 17-12-2019 10:22 AM

Have you heard about Latte from Starbucks? You have possibly tasted it, but they use it differently.
Apparently, Starbucks use a LATTE concept for customer service.

Listen to the Customer
Acknowledge their complaint
Take action by solving the problem
Thank them
Explain why the problem occured.

This is perfectly valid for anyone who is customer facing.



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