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A businessman went to a shoe store to purchase a newpair of shoes. He was a prominent person in that town. After selecting a pairof shoes with size 8 he asked the salesperson to pack it. The salesperson hadjust started his career and joined the shoe store a few days back. The businessman soon discovered that he had left hiswallet at home. He told the salesperson that he would take the shoes with himand make the payment the next day. The salesperson being new to businessexcused himself in order to discuss this matter with the store manager. The manager knew that the customer is an eminent businessman; however, wasreluctant to deliver the shoes without payment. At the same time, he was notready to lose a sale too. He advised the salesperson to handle the situation inthe best manner possible and left the place. The salesperson stood there frozen for few minutesunable to decide. He then returned to the customer, started packing the shoesand handed the package to the customer. The next day the customer arrived at the store withthe shoes he had purchased, made the payment for his purchase and told thesalesperson that "After opening the package I found one shoe with size 8and the other with size 7. Maybe you packed them by mistake. Can I havethe shoes with size 8 please?" The salesperson apologized for theinconvenience caused and replaced the wrong size shoe with the correct one. Thecustomer collected his shoes and left the store with satisfaction. The manager happened to overhear their conversationand realized that *the salesperson had used his presence of mind and handledthe situation very well. They didn't lose their business as well as thecustomer.
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Post time: 28-9-2019 21:52:38
Post time: 29-9-2019 16:54:44