- Establish trust right away
The first thing to do before beginning business in India is to earn the local people’s trust, to the point of developing a personal relationship with the potential partner. It’s also important to know that in Indian culture, it’s customary to bargain – always, even after signing a contract. From the Indian’s point of view, as long as money hasn’t changed hands, you can continue to bargain. This requires a lot of patience and negotiation. When developing products for the European or American markets, quality comes first. Those are two markets with massive purchase power that aren’t put off by a higher price for high-quality products made with environmentally friendly materials. In contrast, the Indian market wants a simple, reliable, and cheap product. In 2014, India launched “Make In India,” where exporters are required to assemble and/or manufacture their product on Indian soil. This is a strategy for acquiring new knowledge and creating jobs. It’s tricky for tech entrepreneurs in terms of transferring corporate secrets, but it’s an important part of the game. It’s also important to note that Indians prefer locally-made products, even if they’re inferior quality. Unlike the Chinese, who are experts at copying products, Indians prefer to acquire the formulas to manufacture locally. Another point to consider about India’s great size is that what works in the north may not necessarily work in the south. To work effectively in India, the company must establish a physical presence locally, whether through local representatives, a partnership with the local company, or other options. There’s no word for “no” in Hindi (sic). It simply doesn’t exist. Therefore, the word “yes” has a wide range of meanings. There are several ways to say no. Indians shake their heads from side to side, which means, “I heard you, but neither agree nor disagree.” You can take this ambivalent answer in any one of several ways, for who knows what the speaker means. Big opportunities come with big challenges. For a startup to be successful in India, you must be able to see your Indian partner as an equal, lower prices, and produce the product cheaply and in great quantity. There’s no doubt that in the end, your efforts will pay off.
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