'It's a revolution': Indian officials deliver public services at people's doorsteps.

Pedro_P

A home visit scheme aims to spare people the queues – and the bribes – often associated with a trip to a government office.

People queue for driving licences in New Delhi. Under the new system, a home visit costs just 50 rupees (50p). Photograph: Stuart Freedman/In Pictures/Getty Images
▼ For weeks, Sudesh Kumar had been having a sinking feeling. His driving licence was about to expire. He knew the misery that lay ahead: taking time off his property rental business to queue for hours in the muggy heat, facing the chaos in the squalid government office, and finally capitulating to the tout who promised to push through his application – for a price.
This time, it turned out to be as easy as ordering pizza.
Kumar dialled 1076 and booked an appointment for a person from the Delhi government to come to his home. The two men sat on the sofa of Kumar’s small house in Chattarpur while the representative took down Kumar’s details on a tablet, filled out a form, uploaded his ID card and photograph and took his biometric data. Kumar paid the fee with his credit card.
“It was over in 15 minutes. I couldn’t believe how easy it was. In a few days’ time, my new driving licence will come through the post. Dealing with the government has turned from hell into heaven,” said Kumar.
Other residents of the Indian capital are equally stunned. The Delhi government, ruled by the Aam Aadmi (Common Man) party, has rolled out a radical scheme, at a cost of 150m rupees (£1.57m), to free the city’s 18 million residents from having to visit government offices – and reduce corruption. (▪ ▪ ▪)

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soothsayer

Fantastic! Other States and UTs need to emulate this.

parivijesh100

Breaking contact between Govt.officials & general public is bound to reduce scope if corruption.  Besides,  it will save a lot of time & money for general public with door delivery services. It will also generate scope of jobs for courses devices.  So it us WIN- WIN for every one.

sks

That's an ingenious solution. Hats off for this political willpower. Very very bravo!

pvk_udt

Very good initiative...hope other states too follow

Shalsilk

I hope the part about reducing corruption really works. And that Karnataka Government too takes a leaf out of Aam Aadmi Delhi Govt to implement the same. I know the misery and the no of times one has to travel to get a license renewal. I did it 4 months back and am not looking forward to renewing one more time in 4.5 years

Buddha480

But the devil is in the details, we as a society are just poor at implementation. Too many Generals and not enough foot soldiers to do the grunt work

parivijesh100

Need is to take care of technology & delivery system used by passport & even companies like Amazon etc. It is doable but they endure time & quality delivery yo customer & replace without any question. It saved a lot of time.

harpreetsembhi

This is a great step; actually, it can generate enormous employment opportunities.